Terms & Conditions
These terms and conditions will apply to all transactions placed online, by email, on the telephone or at our Showroom with Rockshop Wholesale. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions.
Orders
We accept orders by any of the following methods:
- Online transaction via a secure server
- Telephone / Video Call
- Showroom Visits
See our Online Payments page for more information.
Cancelled Orders after payment may incur a handling fee.
Minimum Orders & Credit Account application: Trading with Rockshop
WhatsApp Video Shopping
Our WhatsApp video shopping service does not fall under our standard mail order T&Cs. This is a bespoke shopping service. Orders placed by video call must be paid for within 24 hours of receiving the quotation or the items will be put back into stock.
Next day delivery is not guaranteed and certain discounts and offers may not apply due to the resources required to run this service. If you have any questions or requests, please speak to your video shopping assistant.
How to book your WhatsApp video call.
Import Duties & Tax
If your delivery address is outside of the mainland UK, you may be required to pay import duties before you can take delivery of your order. We do not have any control over these charges, and we cannot advise on their amount. We are unable to notify of you of any import cost during the checkout process as these vary between countries. It is your responsibility to pay any additional import duties and taxes.
To find out if your order will be subject to additional import duties please contact your local customs office and ask for a 'landed cost estimate' before placing your order.
VAT
The displayed website prices exclude VAT. For all UK customers, VAT is added at the checkout at the current rate. All other customers are exempt from VAT. Please note that some products, such as books, are exempt from VAT.
Ownership of Goods
All items supplied to the customer remain the property of Rockshop Wholesale until paid for in full. If payment is not received in full, we reserve the right to recover the goods on entering the buyer's premises or those of any third party for that purpose.
Sizing & Stone Colour
Please note that all stipulated size measurements are approximations and meant as a guideline only. Please also note that our products are made of natural materials, and stone colouring may vary slightly within stocks.
Copyright ©
The contents of this site and other publications from Rockshop Wholesale are owned or licensed to Rockshop Wholesale Ltd. and Rockshop™ and are used with permission by the owner. Reproduction strictly by permission only.
