Terms & Conditions

General

These terms and conditions will apply to all transactions placed online or by email, telephone or in person in our showrooms with Rockshop Wholesale. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders

We are pleased to accept orders by any of the following methods:

  • Online transaction via secure server
  • Email
  • Telephone
  • Visiting our showrooms

Orders placed online must be paid for at the time of order, unless you are a Rockshop Wholesale Credit Account holder. All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Switch, Maestro, Access and Eurocard. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Customers who hold a Rockshop Wholesale Credit Account will be invoiced accordingly and payments should be made no later than the arranged time from the invoice date.

Online Payments

Please click here for our online payments terms and conditions.

Vat and Vat Codes

The web price excludes VAT.

For all UK customers, VAT is added at the checkout at the current rate.

EU customers with a valid VAT number are exempt from VAT and those without a valid VAT number will be charged VAT at the current rate. A valid Vat code is required before placing an order to ensure that no Vat is invoiced. Any Vat invoiced before a valid Vat code is given will not be eligible for a refund. All other customers are exempt from VAT. Some products, such as books, are exempt from VAT.

Mininmum Order

A minimum spend of £100* is required on all first time orders. All subsequent orders will then only require a minimum spend of £50* per order. *Before vat and after discounts applied.
If you wish to place an order under £50 this can only been done over the phone on 01484 485599. Please note a £5 handling charge will be added to orders under £50, see Terms and Conditions.
Genuine sample orders are allowed prior to first purchase, please contact a member of staff on 01484 485599 or email sales@rockshopwholesale.com to arrange a sample order.

Credit Application

After a reasonable period of trading with us, you can apply for a Rockshop Wholesale Credit Account. Do this by contacting our sales team for more information.

Loyalty Discounts

Our Loyalty Discounts start once your account spending has reached or exceeded £500* within a 12 month trading period. Once your account orders have reached £500* you will automatically receive 15% off your next order. Customers who spend more than £1000* annually will start to receive discount on NETT products, these are normally exempt from any discounts. Please see the table below for the full range of loyalty discounts, and remember, the more you spend the higher the discount. *Before vat and after discounts applied.

Incentive Offers

Please click here for our incentive offer terms and conditions

Delivery, Returns and Exchanges

Please click here for our Delivery, Returns and Exchanges policy including terms and conditions of our FREE carriage offer.

Products, Prices and Content

Whilst every effort is made to ensure the pictures and colours depicted on the website, match as closely as possible those of the actual product, due to technical limitations and the nature of the product, all natural materials vary in size, colour, quality and availability. We cannot guarantee items are identical to those illustrated on this website.  We always do our best to offer a repeatable service and to try to stock alternatives.

All prices are shown in pound sterling (£) and are exclusive of UK VAT at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.  All weights and sizes quoted are approximate.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Nett Items

As our NETT items are already at our lowest possible price, no further discounts can be applied, unless you have reached an annual spend that gains you Nett discounts. See our loyalty discounts table above.

Disclaimer

Rockshop Wholesale does not specifically endorse any of our products for their supposed esoteric ‘healing’ qualities or values. We believe our products to be beautiful natural objects and are happy to sell them on that basis alone. Please be aware that the views of our staff are not necessarily the same as those held by the management. Furthermore Rockshop Wholesale will not be held responsible for any claims made by our staff about the products.

Ownership of goods

All items supplied to the customer remain the property of Rockshop Wholesale until final payment of all sums owing in respect of those goods has been received in full by us.  If payment is not received, Rockshop Wholesale Ltd. may recover the goods on entering the buyer's premises or those of any third party for that purpose.

Comments and Complaints

If you wish to comment or complain about any aspect of your dealings with us please write to Rockshop Wholesale, Meltham Mills Indrustrial Estate, P Block, Meltham, Huddersfield, West Yorkshire, HD9 4HL.

Telephone 01484 485599 or email sales@rockshopwholesale.com.

We will aim to reply within five working days of receipt.

Security & Privacy policy

Rockshop Wholesale is aware that the security of your private information from the use of our website is an important concern. We take protection of your personal data very seriously. Please click here for our security and privacy policy.

Copyright ©

The contents of this site and other publications from Rockshop Wholesale are owned or licensed to Rockshop Wholesale and Rockshop™ and are used with permission by the owner. Reproduction strictly by permission only.

© 2019 Rockshop Wholesale. All Rights Reserved.

Rockshop Wholesale Limited, Meltham Mill Industrial Estate, P Block, Knowle Lane, Meltham, Holmfirth, HD9 4DS, England.

Company Number 10645818 VAT Number GB 266 6503 86