UK & Worldwide Carriage Offers
Spend £100 (after discount and before VAT) and receive up to £25 towards the cost of carriage*
Spend £250 (after discount and before VAT) and receive up to £50 towards the cost of carriage*
*Bulk purchases of salt lamps, salt t-light holders, amethyst geodes and bulk boxes of amethyst, agate and rough rock are excluded from this offer.
We aim to despatch orders the next working day, however, during our busy periods i.e, Easter and Christmas this may take slightly longer.
Delivery Methods & Information
RockShop Wholesale delivers Worldwide.
We use a number of local and international courier companies and will always use the most suitable and lowest cost for each order.
All deliveries are sent on a signed for service and will, therefore, require someone to be present at the delivery address to receive and sign for the goods.
All large orders that are sent on a pallet will be delivered by a vehicle with a tail lift and pallet truck.
If the carrier is unable to deliver your parcel it will be left with a neighbour unless you inform us otherwise, please make us aware at the time of placing your order.
Returns and Exchanges
We want you to be entirely satisfied with every purchase made from RockShop.
If, however, you would like to return an item, you can send it back to us in its original condition within 14 days for a refund or exchange.
Damaged or Faulty Products
If you have received faulty or damaged goods, contact us as soon as possible to discuss resolving the issue.
Please ensure the items are suitably packaged in order to prevent damage.
Help us to help you by giving reasons for your return and any other information on the enclosed returns note.
The cost of the return postage is the responsibility of the customer and will not be refunded unless the items are damaged or faulty.