Privacy and Cookie Policy

Privacy Policy Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.rockshopwholesale.com. By providing us with your data, you warrant to us that you are over 13 years of age. ROCKSHOP WOHLESALE LIMITED are the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice)

Contact Details

Full name of legal entity: ROCKSHOP WHOLESALE LIMITED

Email address: sales@rockshopwholesale.com

Telephone number: 01484 485599

 

Postal address:

MELTHAM MILLS INDUSTRIAL ESTATE

P BLOCK

KNOWLE LANE

MELTHAM

HUDDERSFIELD

WEST YORKSHIRE

HD9 4HL

 

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at sales@rockshopwholesale.com

 

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process the following categories of personal data about you:

Privacy Statement


ROCKSHOP WOHLESALE LIMITED is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously. Therefore we would like you to know what data we maintain and what data we discard. With this privacy statement, we would like to inform you about our security measures.

Collection of personal data
We collect personal data only when you provide it to us, through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests about materials being ordered and similar situations in which you have chosen to provide the information to us

Storage of personal data

The database and its contents remain at our company and stay with data processors or servers acting on our behalf and responsible to us. Your personal data will not be passed on by us or by our agents for use by third parties in any form whatsoever, unless we have obtained your consent or are legally required to do so. We will retain control of and responsibility for the use of any personal data you disclose to us.

Purposes of Use
The data we collect will only be used for the purpose of supplying you with the requested products or services or for other purposes for which you have given your consent, except where otherwise provided by law.

Right of Access and Correction
You have the right to review and amend any personal data stored in our system if you believe it may be out of date or incorrect. Just send an email to the address given here.

Right of Cancellation
You have the right at any time to withdraw your consent to the use of your personal data in the future. Again, just send an email to the address given here.

Data Retention
We only retain personal data for as long as is necessary for us to render a service you have requested or to which you have given your consent, except where otherwise provided by law (e.g. in connection with pending litigation).

Security
Rockshop Wholesale uses technical and organizational security precautions to protect your data from manipulation, loss, destruction or access by unauthorized persons. Any personal data that is provided to Rockshop Wholesale by you will be encrypted in transit to prevent its possible misuse by third parties. Our security procedures are continuously revised based on new technological developments.

Copyright ©

The contents of this site and other publications from Rockshop Wholesale are owned or licensed to Burhouse Ltd or are used with permission by the owner, Reproduction strictly by permission only.

Cookies

3 Key points about browsing and shopping with www.rockshopwholesale.com

  • Like most websites Rockshop Wholesale uses cookies
  • Please Note: Rockshop Wholesale, and the LiquidShop system we use, does not use targeted advertising cookies.
  • By continuing to browse the site you are agreeing to our use of cookies.

Cookies in more detail

In order to deliver a personalised service, to operate the shopping basket and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. These cookies are completely safe and secure and will never contain any sensitive information. They are used only by Rockshop Wholesale or Google. By continuing to browse the site you are agreeing to our use of cookiesAlternatively you can manage your cookies using your web browsing tools: -

How to manage your cookies in your browser

Please note changing your settings will not only affect your browser behaviour for Rockshop Wholesale but all other websites you visit

Most modern browsers will allow you to:

  • See what cookies you've got and delete them on an individual basis.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. If you block cookies completely many websites will not work properly and some functionality on these websites will not work. This includes the basket and checkout function of our site. We do not recommend turning cookies off when using Rockshop Wholesale for this reason.

The links below take you to the ‘Help' sections for each of the major browsers for more info on setting and viewing cookies

Internet Explorer  - http://support.microsoft.com/kb/196955

Firefox - http://support.mozilla.org/en-US/kb/Cookies

Google Chrome - http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Opera - http://www.opera.com/browser/tutorials/security/privacy/

Safari - http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html

Our mobile site 

Safari iOS - http://support.apple.com/kb/HT1677

Android - http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022

Blackberry - http://docs.blackberry.com/en/smartphone_users/deliverables/32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp

Windows Phone - http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

© 2019 Rockshop Wholesale. All Rights Reserved.

Rockshop Wholesale Limited, Meltham Mill Industrial Estate, P Block, Knowle Lane, Meltham, Holmfirth, HD9 4DS, England.

Company Number 10645818 VAT Number GB 266 6503 86