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Terms & Conditions

Terms & Conditions


These terms and conditions will apply to all transactions placed online or by email, fax, telephone or in person in our showrooms with Rockshop Wholesale. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.


We are pleased to accept orders by any of the following methods, online transaction via secure server, email, fax, telephone or in person whilst visiting our showrooms. Orders placed online must be paid for at the time of order, unless you are a Rockshop Wholesale Credit Account holder.  All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Switch, Maestro, Access and Eurocard. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Customers who hold a Rockshop Wholesale Credit Account will be invoiced accordingly and payments should be made no later than 30 days from the invoice date.

The web price excludes VAT.  For all UK customers, VAT is added at the checkout at the current rate.  EU customers with a valid VAT number are exempt from VAT, those without a valid VAT number will be charged VAT at the current rate.  All other customers are exempt from VAT.  Some products are exempt from VAT such as books.

Any orders placed online which we do not receive payment for will be removed from our system after 10 working days of the order being placed. Please note that the placement of an order does not reserve products and delay in payment may result in items becoming unavailable.

Vat Code

Please note that a valid Vat code is required before placing an order to ensure that no Vat is invoiced. Any Vat invoiced before a valid Vat code is given will not be eligible for a refund.

New Customers

Please note we have a minimum order value of £100 (after discount and before VAT) for all new customers, with no further minimum spend on subsequent orders (we ask that orders are over £10 for us to process them).

Minimum Order £50 Per Order

From 1st January 2017, orders under £50 will be subject to a £5 handling charge. Once you’re account has reached £500 in a 12 month period there is no minimum spend thereafter providing these terms are maintained yearly.

500 Club

Our 500 club loyalty discount is applied to the majority of our products (excluding nett products) once an accounts purchases have surpassed £500+ (before vat) in a 12 month trading period and will stay locked in once maintained over a similar period. There is no minimum spend as detailed above once in the 500 Club.

The 500 Club is designed to make trading with us a mutually more flexible customer experience. You will be offered the benefit of a personal RSW team member with direct contact details to look after all your needs and form a mutual knowledge of your likes, dislikes etc. You’ll also be given the opportunity to advertise you’re business/website on our website. 500 club members receive mail outs with information about special stocks and offers and even the odd free gift!

Special Offers

Please click here for our special offer terms and conditions


Please click here for our Delivery & Returns policy including terms and conditions of our FREE carriage offer.

Returns and Exchanges

Please click here for our Delivery & Returns policy.

Products, Prices and Content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations and the nature of the product, all natural materials vary in size, colour, quality and availability.  We cannot guarantee items identical to those illustrated on this website.  We always do our best to offer a repeatable service and to try to stock alternatives.

All prices are shown in pound sterling (£) and are exclusive of UK VAT at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.  All weights and sizes quoted are approximate.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Nett Items

As our NETT items are already at our lowest possible price, no further discounts can be applied.


Rockshop Wholesale does not specifically endorse any of our products for their supposed esoteric ‘healing’ qualities or values.  We believe our products to be beautiful natural objects and are happy to sell them on that basis alone.  Please be aware that the views of our staff are not necessarily the same as those held by the management, furthermore Rockshop Wholesale will not be held responsible for any claims made by our staff about the products.

Ownership of goods

All items supplied to the customer remain the property of Rockshop Wholesale until final payment of all sums owing in respect of those goods has been received in full by us.  If payment is not received, Burhouse Ltd. may recover the goods on entering the buyer's premises or those of any third party for that purpose.

Comments and Complaints

If you wish to comment or complain about any aspect of your dealings with us please write to Rockshop Wholesale,
Meltham Mills Indrustrial Estate, P Block, Meltham, Huddersfield, West Yorkshire, HD3 4HL telephone +44 (0)1484 485599 or email sales@rockshopwholesale. We will aim to reply within five working days of receipt.

Security & Privacy policy

Rockshop Wholesale is aware that the security of your private information from the use of our website is an important concern. We take protection of your personal data very seriously. Please click here for our security and privacy policy.

Copyright ©

The contents of this site and other publications from Rockshop Wholesale are owned or licensed to Rockshop Wholesale, Rockshop™ and Burhouse Ltd and are used with permission by the owner. Reproduction strictly by permission only.