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Delivery, Returns & Exchanges

Delivery, Returns & Exchanges

Delivery Information

Free Worldwide Carriage Offer

CUSTOMER NOTICE - Himalayan salt lamps are currently included in our carriage offer, until further notice.

Spend £250* and receive up to £50 worth of carriage free. In the unlikely event carriage is more than £50 you are liable for the remainder of the fee. For example, total carriage cost £60, Rock Shop Wholesale pay £50, you pay £10. In order to qualify for free carriage, your order total must be a minimum of £250*. Bulk purchases of Salt Lamps, Salt T-lights, Amethyst Geodes and bulk boxes of Amethyst, Agate and Rough Rock are excluded from the free carriage offer.

*Price before vat and after discount

Delivery Rates

Currently, delivery rates are calculated manually when your order is processed and is determined by your order weight, order dimensions and delivery address. Please contact us if you have any queries regarding our delivery costs.

Delivery Times

Rockshop Wholesale aims to despatch orders within 2-3 working days. Delivery times may alter during our busy periods i.e, Easter, Bank Holidays, Christmas etc.

Delivery Methods & Information

We use a number of local and international courier companies and will always use the most suitable and lowest cost for each order. All deliveries are sent on a signed for service and will, therefore, require someone to be present at the delivery address to receive and sign for the goods. All large orders that are sent on a pallet will be delivered by a vehicle with a tail lift and pallet truck. If the carrier is unable to deliver your parcel it will be left with a neighbour unless you inform us to do otherwise. Please make us aware at the time of placing your order.

Delivery Zones

Rockshop Wholesale delivers Worldwide. Please contact us for an approximate cost of shipping to your country.

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from Rockshop Wholesale and we are proud of the quality and range of products that we offer.

Damaged or Faulty Products

If you have received faulty or damaged goods, contact us as soon as possible to discuss resolving the issue.

Returning Products

If you wish to return a product please contact us within 14 days of receipt to be issued with a returns number. Goods returned to us without a returns number will not be accepted.

Contact us via phone on 01484 485599 or by email at sales@rockshopwholesale.com.

Once you have a returns number please package any returns well. Help us to help you by giving reasons for your return and any other information on the enclosed returns note or on a printed copy of our Returns Form.

The cost of the return postage is the responsibility of the customer and will not be refunded unless the items are damaged or faulty.