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Delivery & Returns

Delivery & Returns

Delivery information

Christmas Deliveries

Mainland: Orders placed and paid for by 5.00pm on Wednesday 19th December will be dispatched on Thursday 20th December. Orders placed after the 19th will be processed on our return in the New Year.

International: Delivery times will vary so please contact the showroom for the last delivery date. Tel: 01484 485599

Christmas Closing Dates

Our showroom will close at 12 Midday on Friday 21st December 2018. We will return in the New Year at 8.30am on Wednesday 2nd January 2019.

Free Worldwide Carriage Offer

Spend £250* and receive up to £50 worth of carriage free, in the unlikely event carriage is more than £50 you are liable for the remainder of the fee. For example, total carriage cost £60, Rock Shop Wholesale pay £50, you pay £10. In order to qualify for free carriage, your order total must be a minimum of £250*. Bulk purchases of Salt Lamps, Salt T-lights, Amethyst Geodes and bulk boxes of Amethyst, Agate and rough rock are excluded from the free carriage offer

Delivery Rates

Currently, delivery rates are calculated manually when your order is processed and is determined by your order weight, order dimensions and delivery address. Please contact us if you have any queries regarding our delivery costs.

Delivery Times

Rockshop Wholesale aims to despatch orders within 2-3 working days. Delivery times may alter during our busy periods i.e, Easter, Bank Holidays, Christmas etc.

Delivery Methods

We use a number of local and international courier companies and will always use the most suitable and lowest cost for each order. All deliveries are sent on a signed for service and will, therefore, require someone to be present at the delivery address to receive and sign for the goods. All large orders that are sent on a pallet will be delivered by a vehicle with a tail lift and pallet truck.

Delivery Information

*Please note* from the 1st August 2014 if the carrier is unable to deliver your parcel it will be left with a neighbour unless you inform us to do otherwise. Please make us aware at the time of placing your order.

Delivery Zones

Rockshop Wholesale delivers Worldwide. Please contact us for an approximate cost of shipping to your country.

Returns and exchanges

We want you to be entirely satisfied with every purchase made from Rockshop Wholesale and we are proud of the quality and range of products that we offer. If you wish to return an item for an exchange or you have decided not to keep it, please contact us within 14 days of receipt to be issued with a returns number.  Goods returned to us without a returns number will not be accepted. Please package any returns well and help us to help you by giving reasons for your return. The cost of the return postage is the responsibility of the customer and will not be refunded unless the items are damaged or faulty.

Returns Form PDF