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Cookies & Privacy

Cookies & Privacy

Privacy Statement
Rockshop Wholesale is aware that the security of your private information from the use of our web-site is an important concern. We take the protection of your personal data very seriously. Therefore we would like you to know what data we maintain and what data we discard. With this privacy statement, we would like to inform you about our security measures.

Collection and processing of personal data
We collect personal data only when you provide it to us, through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests about materials being ordered and similar situations in which you have chosen to provide the information to us. The database and its contents remain at our company and stay with data processors or servers acting on our behalf and responsible to us. Your personal data will not be passed on by us or by our agents for use by third parties in any form whatsoever, unless we have obtained your consent or are legally required to do so. We will retain control of and responsibility for the use of any personal data you disclose to us.

Purposes of Use
The data we collect will only be used for the purpose of supplying you with the requested products or services or for other purposes for which you have given your consent, except where otherwise provided by law.

Right of Access and Correction
You have the right to review and amend any personal data stored in our system if you believe it may be out of date or incorrect. Just send an e-mail to the address given here.

Right of Cancellation
You have the right at any time to withdraw your consent to the use of your personal data in the future. Again, just send an e-mail to the address given here.

Data Retention
We only retain personal data for as long as is necessary for us to render a service you have requested or to which you have given your consent, except where otherwise provided by law (e.g. in connection with pending litigation).

Security
Rockshop Wholesale uses technical and organizational security precautions to protect your data from manipulation, loss, destruction or access by unauthorized persons. Any personal data that is provided to Rockshop Wholesale by you will be encrypted in transit to prevent its possible misuse by third parties. Our security procedures are continuously revised based on new technological developments.

Copyright ©

The contents of this site and other publications from Rockshop Wholesale are owned or licensed to Burhouse Ltd or are used with permission by the owner, Reproduction strictly by permission only.

Cookies

3 Key points about browsing and shopping with www.rockshopwholesale.com

  • Like most websites Rockshop Wholesale uses cookies
  • Please Note: Rockshop Wholesale, and the LiquidShop system we use, does not use targeted advertising cookies.
  • By continuing to browse the site you are agreeing to our use of cookies.

Cookies in more detail

In order to deliver a personalised service, to operate the shopping basket and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. These cookies are completely safe and secure and will never contain any sensitive information. They are used only by Rockshop Wholesale or Google. By continuing to browse the site you are agreeing to our use of cookiesAlternatively you can manage your cookies using your web browsing tools: -

How to manage your cookies in your browser

Please note changing your settings will not only affect your browser behaviour for Rockshop Wholesale but all other websites you visit

Most modern browsers will allow you to:

  • See what cookies you've got and delete them on an individual basis.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. If you block cookies completely many websites will not work properly and some functionality on these websites will not work. This includes the basket and checkout function of our site. We do not recommend turning cookies off when using Rockshop Wholesale for this reason.

The links below take you to the ‘Help' sections for each of the major browsers for more info on setting and viewing cookies

Internet Explorer  - http://support.microsoft.com/kb/196955

Firefox - http://support.mozilla.org/en-US/kb/Cookies

Google Chrome - http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Opera - http://www.opera.com/browser/tutorials/security/privacy/

Safari - http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html

Our mobile site 

Safari iOS - http://support.apple.com/kb/HT1677

Android - http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022

Blackberry - http://docs.blackberry.com/en/smartphone_users/deliverables/32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp

Windows Phone - http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

  1. Strictly necessary cookies - These cookies enable services you have specifically asked for.
    These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
  2. Performance cookies - These cookies collect anonymous information on the pages visited.
    These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
  3. Functionality cookies - These cookies remember choices you make to improve your experience.
    These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
  4. Targeting cookies or advertising cookies - These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
    These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Should you require further information, there are several useful sources, the details of which we have provided below:

www.allaboutcookies.org  www.youronlinechoices.eu . For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies

Information on the ICC (UK) UK cookie guide: www.international-chamber.co.uk/our-expertise/digitaleconomy

Strictly necessary cookies

Cookie Name: PHPSESSID Duration: Session Provider: LiquidShop Category: 1,2,3

Purpose: This is an overall PHP session cookie that is used to preserve user data throughout their browsing 'session', used to link a user to things such as the contents of their shopping basket
What information it holds: Unique identifier that references server-side data related to the browsing session of the user
User Benefits: Allows for persistence of user data throughout browsing session. This enables the management of elements such as the contents of a shopping basket and whether a user is logged in or not

Performance cookies

Cookie Name: PHPSESSID Duration: Session Provider: LiquidShop Category: 1,2,3

Purpose: This is an overall PHP session cookie that is used to preserve user data throughout their browsing 'session', used to link a user to things such as the contents of their shopping basket
What information it holds: Unique identifier that references server-side data related to the browsing session of the user
User Benefits: Allows for persistence of user data throughout browsing session. This enables the management of elements such as the contents of a shopping basket and whether a user is logged in or not

Cookie Name: _utma Duration: Undefined Provider: Google Category: 2

Purpose: This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google
Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
What information it holds: Unique id identifying site and a number of timestamps related to current and previous visits to the site
User Benefits: No benefit to user but required by and set by Google Analytics

Cookie Name: _utmb Duration: 30 Minutes Provider: Google Category: 2

Purpose: This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes.
What information it holds: Data used to identify the site being viewed and the number of pageviews
User Benefits: No benefit to user but required by and set by Google Analytics

Cookie Name: _utmc Duration: Undefined Provider: Google Category: 2

Purpose: This cookie is no longer used by the ga.js tracking code to determine session status.Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your
site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.
What information it holds: Data used to identify the site being viewed and the number of pageviews
User Benefits: No benefit to user but required by and set by Google Analytics

Cookie Name: _utmz Duration: 6 Months Provider: Google Category: 2

Purpose: This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.
What information it holds: variety of data used to identify traffic source and how you entered the site. Could include things like keywords from google or PPC campaign information
User Benefits: No benefit to user but required by and set by Google Analytics

Functionality cookies

Cookie Name: PHPSESSID Duration: Session Provider: LiquidShop Category: 1,2,3

Purpose: This is an overall PHP session cookie that is used to preserve user data throughout their browsing 'session', used to link a user to things such as the contents of their shopping basket
What information it holds: Unique identifier that references server-side data related to the browsing session of the user
User Benefits: Allows for persistence of user data throughout browsing session. This enables the management of elements such as the contents of a shopping basket and whether a user is logged in or not

Cookie Name: affiliate Duration: 30 Days Provider: LiquidShop Category: 3

Purpose: Used to hide phone number on site when requested by 3rd party affiliates. Idea is that it prevents 'leakage' where an affiliate click leads to a phone conversion rather than a website conversion
What information it holds: Boolean value (true/false)
User Benefits: No benefit to user, benefit to affiliates only

Cookie Name: showmobile Duration: 1 Year Provider: LiquidShop Category: 3

Purpose: Used to determine whether the mobile friendly version of LiquidShop should be shown
What information it holds: Boolean value (true/false)
User Benefits: Users on predetermined mobile devices are shown a specific mobile version of the site. This cookie allows them to override this setting where they desire to see the desktop version of their site

Cookie Name: returnProducts Duration: 30 Days Provider: LiquidShop Category: 3

Purpose: Used to show a returning visitor the products they looked at last time they were on the site
What information it holds: JSON encoded values including product identifiers and session identification string
User Benefits: Shopping experience enhancement by reminding a user about products they viewed last time they were on the site

Cookie Name: returnCustomer Duration: 30 Days Provider: LiquidShop Category: 3

Purpose: Used to link a returning customer to their previous purchasing history to prompt for reviews and show products related to what they purchased
What information it holds: Encrypted string identifying user
User Benefits: Shopping experience enhancement by reminding a user about products related to products they have previously purchased and prompting for reviews about previous purchases although this benefits

Targeting cookies or advertising cookies

Rockshop Wholesale and our LiquidShop system by default does not use targeted advertising cookies.